FAQ

listrikkita.com is the only online store of PT. LISTRIK KITA INDONESIA that can be accessed 7 x 24 hours through the site. The products sold on this site are official, original, new, guaranteed and provide competitive prices. Commerce listrikkita.com sells a variety of electrical brands that can help you find the electrical needs you need. We serve B2B and B2C needs, both retail and project. The price listed on listrikkita.com is the price already included in taxes that can provide tax invoices on each transaction.

To facilitate the shopping process, you can register for an account by clicking "Sign Up" on the homepage, and your information will be saved for future purchases. Additionally, you can receive updates, discounts, and special offers from us through our e-newsletter, which will be sent to your email. To update your account information, you can access the "My Account" page on our website.

Yes, the prices on listrikkita.com website already include 11% VAT. You can obtain a standard e-tax invoice by providing your Taxable Entrepreneur Name, Tax Identification Number (NPWP), and NPWP Address during registration, or you can edit your data in My Account. You can also send your NPWP Card data via email to [email protected], mentioning the Invoice Number of your transaction. Requests for e-tax invoices can be made when placing an order or within a maximum of 7 days from the date the goods are shipped. Tax invoices will be issued based on the product provider company (PT. XX). Tax invoices are only available for products shipped by Listrikkita.

1. Credit cards (Visa and MasterCard) from all banks. 2.Bank transfer with the sender's identity information included (minimum transfer value of IDR 10,000). BCA (Bank Central Asia) transfers are free of charge, while transfers to other banks are subject to Bank Indonesia's regulations on transfer fees.

For your convenience, payment confirmation is not done manually. Listrikkita team will confirm your payment status.

Listrikkita provides 3 types of delivery services, including: 1. Direct delivery with a minimum order requirement of Rp. 10,000,000,- before tax. 2. Delivery through JNE regular and instant services. Regular delivery will arrive within 2-4 days for the Jabodetabek area and 4-14 days for areas outside Jabodetabek. 3. We are currently collaborating for delivery through GO-SEND Same day and Instant services. Orders will arrive within a maximum of 3 hours with Instant Delivery method, or a maximum of 8 hours with Same Day Delivery method.

Listrikkita provides delivery service throughout all regions in Indonesia.

You can check the status of your order on the top right corner of the website or from the "My Account" menu by entering the order number. Listrikkita will send an email notification regarding the updates of your order.

If the received product is not as ordered, customers can make a return request. Here are the steps to be followed: Take a photo of the product that does not match the order. Click on the Return/Damage button in the Order Status Update section of your My Account. Email the photo of the item and the order invoice to [email protected]. Wait for approval from Listrikkita via email/phone. Once approved, repackage the item as it was received and send it to our warehouse at: PT. LISTRIK KITA INDONESIA Green Sedayu Bizpark Warehouse Blok GS 5 No 63 JL Cakung CIlincing Timur KM.02 East Jakarta 13910 021-2287-4107 Scan the proof of shipment and email it to our Customer Care. For returns initiated by the customer's decision, cc is not obligated to cover the return shipping costs. After the item arrives at the Distribution Center, Ruparupa will process the item exchange within a maximum of 7x24 hours.

We can provide Warranty and Authenticity Certificates upon request for each of our purchased products. Our store warranty service allows for the exchange of ready stock items within a maximum of 7 working days from the date of receipt. The warranty will be automatically provided and activated once you have made the payment.

You can contact Customer Care at ListrikKita.com on: Monday - Friday (excluding national holidays) From 08:00 AM - 05:00 PM WIB (Western Indonesia Time) Via WhatsApp and Live Chat on the website www.listrikkita.com Phone number : 021-39712719 email : [email protected]

If you cannot find the product you are looking for on www.listrikkita.com, please contact our Customer Service. Our Customer Service team will assist you in finding the product you are looking for.

For purchasing products in large quantities at listrikkita.com, please contact our customer service at phone number 021-39712719 or via email at [email protected]. Alternatively, you can register as our B2B customer to avail more attractive discounts. We will be delighted to get in touch with you.